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Childproofing Your Hotel Room |
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Before you leave for the long awaited vacation you've been dreaming about, be prepared for childproofing your hotel room. Just because you're going on a vacation doesn't mean that your responsibilities are on a vacation too....more
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Boutique Hotels |
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Boutique Hotels - romance, mystery, something different. The hospitality industry reinvents itself again. Or does it? Small is better. Know your guest. High standards of personal service and attention to the guest's needs and wants. This is not new stuff, but is being packaged in a new way....more
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St. Regis New York |
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When it first opened in 1904, the St. Regis was considered the ultimate New York City grand hotel in the European tradition, offering to its guests the comfort and luxury found in the most elegant homes of the era. ...more
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Your Favorite Hotel – Velcro Signs? |
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Have you ever felt a sense of bewilderment on approaching your favourite hotel to find that it’s NAME HAS CHANGED!!!!! What last week you knew as the Hilton Anytown, now sports the laurel-wreathed “S” of Sheraton … or your regular roadside Holiday Inn has somehow morphed into a Radisson....more
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Have Shampoo - Will Travel |
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I think the first time I experienced the frustration was when I was staying in one of my favourite hotels in Ottawa. I stepped into the shower and reached for the little bottle of shampoo. ...more
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The Ultimate Sin |
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You have a confirmation of your reservation in your hand as the hotel’s Guest Service Agent tells you: “No rooms at the Inn tonight!” It probably sounds familiar and in my opinion is the ultimate sin and break of trust in a client-company relationship....more
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It Is Your Money! |
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When I first became involved in the hotel business in North America, I was totally amazed how easily guests were satisfied with mediocrity. I remember an occasion when I was the Manager on Duty on a Saturday Night, in what would be considered an upscale hotel....more
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Pricing Integrity |
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You may recall from a previous article, hotels sell a perishable product. The rooms that aren’t sold tonight can’t be put on sale tomorrow at a discount. This obviously creates a scenario whereby the hotelier will try to get the best, which in his case means the highest, rate possible for any room sold....more
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Water Slides and Other Fun Stuff |
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Many hotels are upgrading their fitness or lifestyle facilities to attract the corporate traveler and to increase their share in the growing leisure market. If these facilities influence your buying decision you should be aware of a few things....more
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Dialing For Dollars |
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It’s a busy morning. You’re running late. As you wait for the clerk to print your hotel bill you think:” Will I miss my plane?” These thoughts leave you very quickly as your body goes into shock when you look at the bill - The telephone charges require you to re-mortgage your home!...more
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