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Hotel Security |
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This past week, I and many other industry professionals received an email from a lady that was assaulted in a Singapore Hotel. Her complaint was not the actual attack, but the manner in which the hotel dealt with it. Apparently there was a complete lack of compassion for the guest and no follow up whatsoever. ...more
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Your Housekeeper |
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Room Attendants, or Maids as they were called in a previous life, are probably the most under appreciated employees in a hotel. They work for eight hours, pretty much by themselves, completing repetitive tasks, and rely very much on being self-motivated. Why tell you, the guest this?...more
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Deals, Deals, Deals |
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Hotel bookings over the Internet have created the perception that hotel deals can be had at any price. Sites like Priceline and Expedia are almost like an auction process and of course several sites operate purely on the premise that we will receive deep discounts....more
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Advance Reservations |
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This past week I received a number of emails from hotel guests that were very disappointed with their hotel experience. In one case, the traveler did not make an advance reservation and found hotels while traveling in a particular part of the country. ...more
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Booking Travel On The Net |
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Although we operate a hotel booking service, I am a hotel consumer advocate first and wanted to share with you my thoughts on booking travel on the Internet....more
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Confirmed or Guaranteed? |
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According to the thesaurus, both phrases have a similar meaning;
confirmed: ..., fast, steady, balanced; confirmed, valid; fiducial; immovable...
guaranteed: ..., assurance, warranty, guarantee, insurance, obligation; contract..., however in the hotel business there is a vast difference that you should be aware of. ...more
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Your Home Away From Home |
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Your home away from home used to be an advertising slogan for a major hotel chain in the eighties. A hotel should and can just be that, in particular if you travel on a regular basis or spend an extensive period of time in a hotel....more
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What’s Behind Door Number 3? |
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One of the biggest challenges for travelers when booking a new hotel often is the old adage of seeing is believing. Whether you book online or call the hotel direct, you usually are guided by descriptions of the types of rooms that are available. ...more
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It's The Season |
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During high season in travel, even more so than usual the motto is: consumer beware....more
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Get a Break and Don’t Break The Bank During Spring Break |
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Spring break, or March break as it is sometimes called is just ahead of us. Because many people didn’t travel prior since New Years, there is penned up demand for travel and many suppliers report record inquiries and bookings for this time period. ...more
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